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  • Balance

How can I top up my balance?

To add money to your balance, press Top-up in the top horizontal menu of your account. Alternatively, you can go to Menu>My transactions>Balance Top-Up.

What currencies do you accept?

We accept all the most-used cryptocurrencies: BTC, DASH, LTC, ETH, BCH, DOGE. Also, thanks to our integration with ShapeShift, you can easily convert your coins to BTC, the principal internal currency for True Flip. To use ShapeShift, go to the Top-Up section, then select your currency in the pop-up window and complete the transaction. All our top-up methods are listed in the Balance Top-Up section in your account.

What do I do if I don’t have a BTC-wallet?

After registering with True Flip, you get a unique BTC-wallet, which is exactly the same as the ones already on the market.

Why is my balance showing 0 even after I’ve topped it up?

Funds are transferred to your account within 5 to 60 minutes depending on how busy the network is. Check you transaction link and make sure you have sent the money to the correct address. If your funds have not shown up on your balance after 60 minutes, please contact our customer support team at [email protected]

Couldn't find the answer?

If you were unable to find an answer to your question using search box or navigating through the section of our help center, you can contact technical support using the form below.

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