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How can I help you?

  • Security (email, 2FA, password)

How can I change my email address?

In order to do that, click on the profile icon in the right top corner of the screen, go to My profile and in the Account security section insert your new email address. Then confirm it with a link sent to your new email address.

Didn`t receive a password reset email

Please, check all the inbox folders you have in your email including Spam. If the email has not been received for more than 1 hour, please describe the issue in details and email to [email protected]

2FA turned on, but I didn`t do that. What does that mean?

Most likely your account has been hacked. We can disable 2FA for you. You will need to prove you are a legit owner of the account. Therefore, please answer the following questions in advance: 1. The month when you registered your account. 2. The way you signed up (Facebook, Google, Twitter etc). 3. The number of TFL tokens you currently have in your account (if any). 4. Your current BTC balance. 5. The number of tickets played in Rapid to the Moon latest time or the name of the game you played lately.

How can I disable 2FA?

Click on the account icon in the upper right corner of the screen (on the 3-dot icon below the account icon for mobile devices) and select Security Center. In the Two-factor authentication section click Deactivate, enter the code and click Deactivate again. If you cannot disable 2FA for some reason, we can disable it for you. You will need to prove you are a legit owner of the account. Therefore, please answer the following questions in advance: 1. The month when you registered your account. 2. The way you signed up (Facebook, Google, Twitter etc). 3. The number of TFL tokens you currently have in your account (if any). 4. Your current BTC balance. 5. The number of tickets played in Rapid to the Moon latest time or the name of the game you played lately.

How can I change password?

Click on the account icon in the upper right corner of the screen (click on the 3-dot icon below the account icon for mobile devices) and select "Security Center", "Change Password", fill in all the fields and click "Save". You can also reset the password in the login form.

How can I activate 2FA?

Click on the account icon in the upper right corner of the screen (click on the 3-dot icon below the account icon for mobile devices) and select Security Center. In the Two-factor authentication section click Activate and follow the instructions.

Couldn't find the answer?

If you did not find the answer to your question, please, contact our support team using the button below.

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