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How may I help you?

  • Ticket purchase

Why can’t I buy a ticket?

Please contact our support team at [email protected] and be prepared to provide them with a full description of your issue.

Are there any restrictions on the number of tickets I can purchase?


Why aren’t all the tickets I bought shown in my account?

If you purchase a large number of tickets for several draws in advance using a multi bet, for example, tickets may take time to appear in the system. Typically, it can take up to 24 hours. If the tickets purchased are still not appearing in your account, please contact our customer support team at [email protected]

Can I buy tickets if I do not have any Bitcoins?

Thanks to our integration with ShapeShift, you can easily convert your coins to BTC, the principal internal currency for True Flip. Go to the Top-Up section to use ShapeShift, then select Other Altcoins and the currency you would like to use in the pop-up window to complete the transaction. All payment methods are listed in the Balance Top-Up section in your account.

Couldn't find the answer?

If you were unable to find an answer to your question using search box or navigating through the section of our help center, you can contact technical support using the form below.

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