US citizens are not allowed to participate in True Flip's project due to legal restrictions.

Yours, TrueFlip Team

How may I help you?

The most common questions are

How many friends can I invite?

As many as you can.

What is the principle of the lottery prize fund formation?

50% of the ticket cost goes to the prize pot refill.

I have a problem transferring TFL to my wallet

Due to high amount of transactions at the moment, delays up to 24 hours may occur. For any other questions connected with token transfer process please refer to FAQ on our website To receive your TFL token on your you need to: 1) Open your wallet 2) Find in the bottom right section where you can add a custom token - - 3) Add data: - address: 0xa7f976C360ebBeD4465c2855684D1AAE5271eFa9 - Token symbol: TFL - decimals: 8

Are there any limitations on the amount of tickets to buy?

We have no restrictions on the amount of tickets to purchase.

Why have I still not received the confirmation letter?

You may ask for the repeated email confirmation here on this page If it is still not working, please contact tech support.

I can see my free ticket in "My game" section. How can I use it? After filling out the ticket I click "Pay" but nothing happens or "unsufficient funds" statement comes out.

Free ticket system is out of order now. It will come back in 2-3 days. If there are no coins on your score, you are not able to get the ticket.

My tokens have been sent to the exchange wallet. What can be done?

Try to contact the exchange and ask them to transfer your tokens back, because they have them. Even though we try to warn everyone on all our channels to send ethers from the wallets that we recommend: MEW (My EtherWallet, MetaMask, Mist, Parity) some people still send ethers directly from exchange. Many people keep making this mistake and that means many of them can lose their funds as the exchange make the transfers from the address other than the user has requested (not their ETH deposit address within the exchange). Though some people get help from the exchange, many times they don't help and you can lose your funds. Unfortunately, we are unable to issue tokens to people who made this mistake, since tokens are issued automatically by the crowdfunding contract, and we have no control over this process once the contract is deployed. Total amount of tokens are proportionate to the amount of ethers the contract has received.

What if I forgot the password to my profile?

Use password restoration form. You will get a link on your email. Follow the link to change your password.

Couldn't find the answer?

If you were unable to find an answer to your question using search box or navigating through the section of our help center, you can contact technical support using the form below.

Contact technical support