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US citizens are not allowed to participate in True Flip's project due to legal restrictions.

Yours, TrueFlip Team

How may I help you?

The most common questions are

When I withdraw 1 TFL or 0.001 BTC, they are not always transferred to my account. Why is that so?

The withdrawal commission is 1 TFL or 0.001 BTC so, in your case, the entire amount you want to withdraw only covers the commission, which is why you get nothing. The minimum withdrawal amount must exceed the commission.

Why haven’t I received my confirmation letter yet?

It’s possible that your letter ended up in your Spam folder. You can request another one on this page: https://trueflip.io/profile/security If this doesn’t work, please contact our customer support service at [email protected].

Where can I find the results of past draws?

All information about past draws is available in our archive. Flip Star's draw archive is available here: https://star.trueflip.io/en/archive A similar archive for Rapid to the Moon can be found here: https://rapid.trueflip.io/en/archive

How can I change my account password?

Sign into our website, press the profile icon and select Settings in the drop-down menu. Then go to the password section to change your password.

Where can I find the results of past draws?

All information about past draws is available in our archive. Rapid to the Moon draw archive is available here: https://rapid.trueflip.io/en/archive.

How can I get a free ticket?

Currently, we are in the process of upgrading our platform, so we have had to take the free-ticket system offline. We are planning to complete the upgrade within the second quarter of 2018. While we are making the necessary changes, all free tickets are added to and accounted for within our internal log. These tickets will be added to the players' accounts as soon as the technical work is completed.

What are the winning odds?

The odds table is listed here: https://rapid.trueflip.io/#prizetable.

Couldn't find the answer?

If you were unable to find an answer to your question using search box or navigating through the section of our help center, you can contact technical support using the form below.

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