US citizens are not allowed to participate in True Flip's project due to legal restrictions.
For example, why haven’t i received my confirmation letter yet?
Why haven’t I received my confirmation letter yet?
It’s possible that your letter ended up in your Spam folder. You can request another one on this page: https://trueflip.io/profile/security If this doesn’t work, please contact our customer support service at [email protected].
What if someone steals the Jackpot?
The Jackpot wallet is adequately protected by multi-signature technology that requires validation by three out of five key owners. Also, the Jackpot is kept in a "cold" wallet, which adds an extra level of protection by taking access to the wallet offline.
Why can’t I buy a ticket?
Please contact our support team at [email protected] and be prepared to provide them with a full description of your issue.
How frequent are the draws?
The Flip's Star draws take place every day at 20.00 GMT. The Rapid to the Moon draws depend on the mining of Ethereum blocks. The Chain's Code draws are based on the Mersenne Twister algorithm, where you need to collect a winning combination of numbers. The combination is formed in less than a minute.
How do I get my winnings?
If your ticket wins, the amount will be automatically transferred to the wallet specified in your account. Then you can: 1. Send Bitcoins to your personal wallet in another system. 2. Send Bitcoins to the exchange and convert them to the required currency. 3. Use your True Flip wallet to pay for any expenses in Bitcoins. The wallet address you created in True Flip is the same as in any other system.
Why is the system failing to register my e-mail address?
This might be because you tried to use a temporary e-mail address. Our security policy prohibits the use of temporary e-mail addresses. If you have been unable to register for any other reason, please contact our customer support service at [email protected]
If you were unable to find an answer to your question using search box or navigating through the section of our help center, you can contact technical support using the form below.Contact technical support