The most common questions are

Failed paying for my bet

Check if you have enough funds on the balance. In case of any failure, please describe the issue in details and email to [email protected]

How can I contact you?

Please address general questions to [email protected] If you have any idea/offer, please send them to [email protected] Also, you can send us a private message with this Facebook page https://www.facebook.com/TrueFlip.io

I didn`t receive a confirmation email

Please, check all the inbox folders you have in your email including Spam. If you didn`t receive the email within a few hours, you can go to the Security Center and send it again from there, send an email to [email protected]

How do I activate my gift card?

There is a "Buy or Activate" button at the bottom of any trueflip.io page in the "Gift Card" section. Just click on it and input the code you have. If you received an email with an activation link, you can use it as well.

BTC or TFL withdrawal failed

Try to enter a smaller amount (for example 0.002449 BTC instead of 0.00245 BTC). If the withdrawal request was successful and you have already confirmed it by email, but in the withdrawal history it is listed with an error or you still cannot send a withdrawal request, please describe the issue in details and email to [email protected]

A referral link in my account is absent

The referral system is currently being updated. We will let you know once it's finished.

How long do I have to wait until I receive my deposit?

Mostly it depends on the blockchain itself. We process transaction from the very 1st confirmation in the blockchain. In rare cases the refill process may take a little longer. If your account has not been refilled yet, please describe the issue in details and email to [email protected]

How can I change password?

Click on the account icon in the upper right corner of the screen (click on the 3-dot icon below the account icon for mobile devices) and select "Security Center", "Change Password", fill in all the fields and click "Save". You can also reset the password in the login form.

Couldn't find the answer?

If you did not find the answer to your question, please, contact our support team using the button below.

Contact technical support