US citizens are not allowed to participate in True Flip's project due to legal restrictions.

Yours, TrueFlip Team

How may I help you?

The most common questions are

I’ve forgotten my account password. What should I do?

The password recovery form is available in the sign-in window. Enter the e-mail address registered for your account, and we will send you a recovery link. Follow it to change your password.

How can I top up my balance?

To add money to your balance, press Top-up in the top horizontal menu of your account. Alternatively, you can go to Menu>My transactions>Balance Top-Up.

Why can’t I use my free ticket? I can see that it’s there.

Currently, we are in the process of upgrading our platform, so we have had to take the free-ticket system offline. We are planning to complete the upgrade within the second quarter of 2018. While we are making the necessary changes, all free tickets are added to and accounted for within our internal log. These tickets will be added to the players' accounts as soon as the technical work is completed.

Why aren’t all the tickets I bought shown in my account?

If you purchase a large number of tickets for several draws in advance using a multi bet, for example, tickets may take time to appear in the system. Typically, it can take up to 24 hours. If the tickets purchased are still not appearing in your account, please contact our customer support team at [email protected]

Why is the system failing to register my e-mail address?

This might be because you tried to use a temporary e-mail address. Our security policy prohibits the use of temporary e-mail addresses. If you have been unable to register for any other reason, please contact our customer support service at [email protected]

How much do the tokens cost?

The starting price was 0.0005 BTC for 1 TFL during our token sale. Now you can buy or sell TFL tokens on the cryptocurrency exchanges at the current rates.

Can I remain anonymous if I win a significant amount of money?

You will remain anonymous if you refrain from telling everybody what you have won and you don’t brag about your wallet number.

Couldn't find the answer?

If you were unable to find an answer to your question using search box or navigating through the section of our help center, you can contact technical support using the form below.

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