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How may I help you?

The most common questions are

Why is my account blocked?

Your account may be blocked for breaching the Terms of Service or if you have voluntarily requested self-exclusion. Please contact our customer support service at [email protected]

What are the winning odds?

The odds table is listed here: https://cc.trueflip.io/#ccprizetable.

Why is the system failing to register my e-mail address?

This might be because you tried to use a temporary e-mail address. Our security policy prohibits the use of temporary e-mail addresses. If you have been unable to register for any other reason, please contact our customer support service at [email protected]

Are TFL tokens represented on any cryptocurrency exchanges?

True Flip tokens are available for purchase/sale on Kucoin, Livecoin, YoBit, Idex. We are currently negotiating with other platforms to place our TFL tokens there.

Why can’t I buy a ticket?

Please contact our support team at [email protected] and be prepared to provide them with a full description of your issue.

Are there any restrictions on the number of tickets I can purchase?


What kind of software is used for the 2FA?

Google Authenticator for IOS or Android.

How can I change my account password?

Sign into our website, press the profile icon and select Settings in the drop-down menu. Then go to the password section to change your password.

Couldn't find the answer?

If you were unable to find an answer to your question using search box or navigating through the section of our help center, you can contact technical support using the form below.

Contact technical support