For example, winning not accrued?
Winning not accrued
Check if you are both logged in and not playing Demo. If you are sure about that, please describe the issue in details and email to [email protected]
Cannot log in
If you are sure that you are entering the login data correctly, please describe the issue in a detailed email to [email protected] If you do not remember the password, you can reset it. If you have already done that, but cannot receive the password reset email, please address our support team. If for some reason you cannot disable two-factor authorization (2FA) (for example, you lost your phone or made reset), please send an email to [email protected] You will need to prove you are a legit owner of the account. Therefore, please answer the following questions in advance: 1. The month when you registered your account. 2. The way you signed up (Facebook, Google, Twitter etc). 3. The number of TFL tokens you currently have in your account (if any). 4. Your current BTC balance. 5. The number of tickets played in Rapid to the Moon latest time or the name of the game you played lately.
What currencies can I refill my account with?
Our platform accepts transfers in BTC, ETH, BCH, DASH, LTC, DOGE and TFL, but using the Changelly service on our website you can exchange many different types of cryptocurrencies into BTC and thus immediately deposit funds to your account.
I cannot access your website
Maybe your country is on the list of restricted countries where our service is illegal.
How long should I wait until I receive my withdrawal?
Within 24 hours after you confirm your withdrawal via email.
I have an offer/idea
Please send all offers and ideas to [email protected]
I didn`t receive an email with a promo code, but my friend did. Why?
We do not send promo codes to all users, but to a number of our users. Most likely your account was not included in the list this time.
Failed to activate gift card or promo code
Either the code has already been used or you are entering a wrong code. A code should not contain spaces. Only hyphens, letters and numbers can be used in the code. If you are sure that the code is correct and it has not yet been used, please describe the issue in details and email to [email protected]
If you did not find the answer to your question, please, contact our support team using the button below.Contact technical support