The most common questions are

How much is VIP bonus?

VIP Bonus amount depends on the amount of the deposit, equaling 100% of the deposit. The maximum amount of VIP bonus is 200mBTC / €1000.

Funds withdrawn, but I didn`t do that

Most likely you have been hacked. For more information please describe the issue in details and email at [email protected]

What is VIP bonus?

VIP Bonus is given to any user once per week for any deposit on bigger than 100mBTC / €500, except the first one.

Where can Chain’s bonus wagering progress be found?

The wagering of Chain’s bonus is automatically reviewed by the system. The progress is shown in the My Profile section.

I have an offer/idea

Please send all offers and ideas to [email protected]

When can I start using Welcome bonus?

Welcome bonus is given and can be used immediately after refilling account balance.

The balance in the top-line doesn`t refresh during the game in Mining Factory

Usually it is updated within about 10 seconds after clicking on the spin button. If it is not updated at all during the game and you have to refresh the page for that, try to update the web-browser or use a different one. Otherwise, please describe the issue in details and send an email at [email protected]

How do I activate promo code?

You can activate it using the link from the mail.

Couldn't find the answer?

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