For example, my ticket has not beed registered after its purchase?
My ticket has not beed registered after its purchase
If the ticket has passed the registration process but did not appear in the list of bets, please describe the issue in details and email to [email protected]
How long should I wait until I receive my withdrawal?
Within 24 hours after you confirm your withdrawal via email.
What are the minimum and maximum withdrawal amounts of BTC and TFL?
The minimum amount of BTC withdrawal is 0.001 BTC, but since the withdrawal fee is 0.001 BTC, nothing would be sent to you. The minimum TFL token withdrawal is 1 TFL, but since the withdrawal fee is 1 TFL, nothing would be sent to you. There are no restrictions on the maximum amount of BTC and TFL withdrawals.
What is Demo and why don`t winnings get accrued in when playing Demo?
In this mode you can play the game for free. If you play Demo, nothing will be deducted from the balance and any winnings will not be credited.
Failed paying for my bet
Check if you have enough funds on the balance. In case of any failure, please describe the issue in details and email to [email protected]
Can I pay with tokens?
You can pay with TFL tokens in "Rapid to the Moon".
How can I delete my account?
Please describe the issue in details and email to [email protected] You can also address our support chat to receive an immediate answer.
Draw skipped (not played)
When generating a number from a hash, our goal is to extract a unique number. If this fails, we skip that block and wait for the next one.
If you did not find the answer to your question, please, contact our support team using the button below.Contact technical support