The most common questions are

What is VIP bonus?

VIP Bonus is given to any user once per week for any deposit on trueflip.io bigger than 100mBTC / €500, except the first one.

How much is VIP bonus?

VIP Bonus amount depends on the amount of the deposit, equaling 100% of the deposit. The maximum amount of VIP bonus is 200mBTC / €1000.

How to activate the Bonus game Robby the Illusionist?

You need to get at least 1 combination of High symbols, in which the Wild symbols is found on the 4th or 5th position.

When can I start using VIP bonus?

VIP bonus is given and can be used immediately after refilling account balance.

Funds was not accrued after activating gift card or promo code

Please describe the issue in details and email to [email protected]

Didn`t receive a password reset email

Please, check all the inbox folders you have in your email including Spam. If the email has not been received for more than 1 hour, please describe the issue in details and email to [email protected]

`You cannot use fake/temporary email to sign up` shows up when trying to register. What is that?

We try to prevent creating fake accounts so you cannot use temporary email when signing up.

Cannot register

Perhaps you are entering a wrong email address or a weak password. The password must consist of at least 8 characters and contain letters, numbers and special characters. One of the steps prior to registration is captcha check. If you do not see the captcha, try updating your browser, logging in with another web-browser or even a different device. Perhaps the website work is blocked by some extension installed in the browser or even an antivirus or firewall. If you are doing everything correctly, but still cannot register, email us at [email protected]

Couldn't find the answer?

If you did not find the answer to your question, please, contact our support team using the button below.

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Loyalty program

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