The most common questions are

How to activate Free Spins in Mining Factory?

To activate Free Spins, you need 3 or more Free Spins symbols.

How does True Flip track the players that I’m sending?

All banners and links you use on your websites have a tracking code which we recognize as yours. When players visit True Flip platform this tracking code is stored in a cookie on the user’s computer. As soon as users sign up, we tag them as affiliate users provided by a particular partner. From that moment all the money this user brings us is partly your money for a lifetime.

How much is Freespins bonus?

The Freespins bonus amount depends on the promo conditions. More updates on this will follow soon, so stay tuned.

Failed paying for my bet in Pirate Bay

Check if you have enough funds on the balance. In case of any failure, please describe the issue in details and send an email at [email protected]

How can I withdraw EUR?

Click on the balance bar in the top-line to access your assets, select Euro EUR tab, choose Withdrawal, input all the required data and click on the Withdraw button. To finalize your request, you should confirm it by email.

What is Chain’s bonus?

Chain’s Bonus is given to any user once per week for any deposit on trueflip.io up to 40mBTC / €200, except the first one.

How long should I wait until I receive my withdrawal?

For cryptocurrencies: funds should be received within 24 hours after you confirm your withdrawal via email. For fiat money, it may take up to several business days.

Failed paying for my bet in Chain`s Code

Check if you have enough funds on the balance. In case of any failure, please contact [email protected] and describe your issue in details.

Couldn't find the answer?

If you did not find the answer to your question, please, contact our support team using the button below.

Contact technical support

Loyalty program

{{ account.currency_name }} — {{ getBalance(account.balance) }} {{ account.currency_code }}
Quick help
Help with this page
Couldn't find the answer?