Sorry!

US citizens are not allowed to participate in True Flip's project due to legal restrictions.

Yours, TrueFlip Team

How may I help you?

The most common questions are

Why have I still not received the confirmation letter?

You may ask for the repeated email confirmation here on this page https://trueflip.io/profile/security-center If it is still not working, please contact tech support.

My tokens have been sent to the exchange wallet. What can be done?

Try to contact the exchange and ask them to transfer your tokens back, because they have them. Even though we try to warn everyone on all our channels to send ethers from the wallets that we recommend: MEW (My EtherWallet, MetaMask, Mist, Parity) some people still send ethers directly from exchange. Many people keep making this mistake and that means many of them can lose their funds as the exchange make the transfers from the address other than the user has requested (not their ETH deposit address within the exchange). Though some people get help from the exchange, many times they don't help and you can lose your funds. Unfortunately, we are unable to issue tokens to people who made this mistake, since tokens are issued automatically by the crowdfunding contract, and we have no control over this process once the contract is deployed. Total amount of tokens are proportionate to the amount of ethers the contract has received.

Can I preserve anonymity having won the significant prize?

If you not going to chatter about your winning either expose your wallet number where the prize is kept, the anonymity will be preserved.

How can I delete my account?

The only way to delete your account is to contact the support team.

How many friends can I invite?

As many as you can.

Do you charge fees for winnings?

Yes, we charge 1% transaction fee for winning.

Is TFL traded on any cryptocurrency exchanges?

True Flip token is available for deposits/withdrawals on HitBTC and EtherDelta. We’re in talks with additional platforms to list TFL there.

How long does it take to make a withdrawal to my wallet?

As all withdrawals must be manually approved it may take up to 4 days.

Couldn't find the answer?

If you were unable to find an answer to your question using search box or navigating through the section of our help center, you can contact technical support using the form below.

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