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The most common questions are

Failed to activate gift card or promo code

Either the code has already been used or you are entering a wrong code. A code should not contain spaces. Only hyphens, letters and numbers can be used in the code. If you are sure that the code is correct and it has not yet been used, please describe the issue in details and email at [email protected]

Cannot register

Perhaps you are entering a wrong email address or a weak password. The password must consist of at least 8 characters and contain letters, numbers and special characters. One of the steps prior to registration is captcha check. If you do not see the captcha, try updating your browser, logging in with another web-browser or even a different device. Perhaps the website work is blocked by some extension installed in the browser or even an antivirus or firewall. If you are doing everything correctly, but still cannot register, email us at [email protected]

How long do I have to wait until I receive my deposit?

Mostly it depends on the blockchain itself. We process transactions from the very 1st confirmation in Bitcoin blockchain. For ETH and TFL at least 25 confirmations are needed. In case of BCH, DASH, LTC, DOGE, at least 6 confirmations are needed. In rare cases the refill process may take a little longer. For deposits made with Neteller, Visa and Mastercard, usually it takes seconds to process such a deposit.

KYC rules

You can read them on this page https://trueflip.io/kyc-policy in the Registration, KYC and account section.

How to play Tony`s Reel?

This is a slot game presented in the shape of a wheel. Just set the coin value and spin the reel. In case of win, a number on the reel will show up. That's a multiplier for the coin value that will define the win amount.

Winnings not accrued correctly in Tony`s Reel

Check if you are not confusing the winning amount with the multiplier number for the coin value. In case of win, the multiplier number will show up on the wheel. It defines the winning amount for the bet in the following way: multiplier x coin value = winning amount. If you still think that the winning has not been accrued correctly, please send an email at [email protected]

How can I make a deposit in TFL?

Click on the balance bar in the top-line to access your assets. Choose TrueFlip TFL tab and click on Deposit button to display the destination address for refilling with TFL.

Can I withdraw VIP bonus?

Users cannot withdraw VIP bonus right after receiving it. VIP Bonus has a wagering requirement of 30 times for the total amount (deposit + bonus) to become available to withdraw.

Couldn't find the answer?

If you did not find the answer to your question, please, contact our support team using the button below.

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