The most common questions are

What will happen if I still request a withdrawal?

Should you decide to request a withdrawal or disable Henry’s bonus manually before fulfilling the respective wagering conditions, all bonus funds and progress made in games will be lost.

How much is Chain’s bonus?

Chain’s bonus amount depends on the amount of the deposit, equaling 50% of the deposit. The maximum amount of Chain’s bonus is 20mBTC / €100.

Winnings not accrued correctly in Chain`s Code

Please contact [email protected] and describe the issue in details.

How does True Flip track the players that I’m sending?

All banners and links you use on your websites have a tracking code which we recognize as yours. When players visit True Flip platform this tracking code is stored in a cookie on the user’s computer. As soon as users sign up, we tag them as affiliate users provided by a particular partner. From that moment all the money this user brings us is partly your money for a lifetime.

How can I manage my subscriptions?

You can manage subscriptions and newsletters in your account settings. To do this, click on the icon of your profile in the upper right corner and go to "Preferences". In the "Emails and newsletters" section you can manage your subscriptions. Also, you can unsubscribe via link we send in each email. If the link would not work, please email us at [email protected]

Funds was not accrued after activating gift card or promo code

Please describe the issue in details and email to [email protected]

Report an error, security issue, bug etc

Please send a detailed email to [email protected] Thank you!

Captcha is not working

Try changing or updating your web-browser. If you are using Tor browser, try a different one, because there are cases when Tor cannot display captcha. In case of using VPN, try disabling it.

Couldn't find the answer?

If you did not find the answer to your question, please, contact our support team using the button below.

Contact technical support
Assets
{{ account.currency_name }} — {{ getBalance(account.balance) }} {{ account.currency_code }}
Games