The most common questions are

How can I contact you?

Please address general questions at [email protected] If you have any idea/offer, please send them at [email protected] Also, you can send us a private message with this Facebook page

Withdrawal failed

Try to enter a smaller amount (for example 0.002449 BTC instead of 0.00245 BTC). If the withdrawal request was successful and you have already confirmed it by email, but in the withdrawal history it is listed with a wrong status or you still cannot send a withdrawal request, please describe the issue in details and email at [email protected]

I have an offer/idea

Please send all offers and ideas to [email protected]

How can I withdraw EUR?

Click on the balance bar in the top-line to access your assets, select Euro EUR tab, choose Withdrawal, input all the required data and click on the Withdraw button. To finalize your request, you should confirm it by email.

The balance in the top-line doesn`t refresh during the game in Mining Factory

Usually it is updated within about 10 seconds after clicking on the spin button. If it is not updated at all during the game and you have to refresh the page for that, try to update the web-browser or use a different one. Otherwise, please describe the issue in details and send an email at [email protected]

How can I manage my subscriptions?

You can manage subscriptions and newsletters in your account settings. To do this, click on the icon of your profile in the upper right corner and go to "Preferences". In the "Emails and newsletters" section you can manage your subscriptions. Also, you can unsubscribe via link we send in each email. If the link would not work, please email us at [email protected]

How do I sign up?

Just use the registration form and fill in all the fields at After this we will validate the information you provided and you are welcome to your company account.

How can I change password?

Click on the account icon in the upper right corner of the screen (click on the 3-dot icon below the account icon for mobile devices) and select "Security Center", "Change Password", fill in all the fields and click "Save". You can also reset the password in the login form.

Couldn't find the answer?

If you did not find the answer to your question, please, contact our support team using the button below.

Contact technical support
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