The most common questions are

How many lines the bet will be made for in Mining Factory?

In every spin, the bet is made on all the 27 lines.

What is KYC?

KYC (Know Your Customer) is a term used in bank and trade regulation for financial institutions and bookmakers as well as for other companies that work with private resources. This term means that banks and financial institutions have to identify the counterparty before carrying out a financial transaction. This procedure is needed to secure the client work process. KYC helps clients to avoid fraud. The system allows regulators to more easily identify possible cases of fraud or a scam and it indicates the risks when working with a particular client. This is applied for both crypto and fiat.

How to play Robby the Illusionist?

The game is a classic slot with 27 paylines where combinations are counted left-to-right and the minimum winning combination is 3 symbols in a row. Just set the coin value and click on the round arrow to start the game. The detailed rules can be found on the page with the game.

What is the button with `A` circled with an arrow?

That`s an autobet button that will place bets automatically.

Withdrawal failed

Try to enter a smaller amount (for example 0.002449 BTC instead of 0.00245 BTC). If the withdrawal request was successful and you have already confirmed it by email, but in the withdrawal history it is listed with a wrong status or you still cannot send a withdrawal request, please describe the issue in details and email at [email protected]

How much is VIP bonus?

VIP Bonus amount depends on the amount of the deposit, equaling 100% of the deposit. The maximum amount of VIP bonus is 200mBTC / €1000.

What is Chain’s bonus?

Chain’s Bonus is given to any user once per week for any deposit on trueflip.io up to 40mBTC / €200, except the first one.

Can I withdraw Henry’s bonus?

Users cannot withdraw Henry’s bonus right after receiving it. Henry’s Bonus has a wagering requirement of 30 times for the total amount (deposit + bonus) to become available to withdraw.

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