US citizens are not allowed to participate in True Flip's project due to legal restrictions.
How long does it take for a transfer to arrive in my wallet?
The withdrawal transaction can take up to 24 hours.
What are the winnings for getting the SuperPrize of Chain's Code game?
You can the SuperPrize for each draw any time at https://cc.trueflip.io/.
How do I randomly fill in my tickets?
Select My Game in the top right corner of the screen, then scroll down to the tickets, and click Auto. The ticket number will be selected automatically.
Why is the system failing to register my e-mail address?
This might be because you tried to use a temporary e-mail address. Our security policy prohibits the use of temporary e-mail addresses. If you have been unable to register for any other reason, please contact our customer support service at [email protected]
Why aren’t all the tickets I bought shown in my account?
If you purchase a large number of tickets for several draws in advance using a multi bet, for example, tickets may take time to appear in the system. Typically, it can take up to 24 hours. If the tickets purchased are still not appearing in your account, please contact our customer support team at [email protected]
Why can’t I use my free ticket? I can see that it’s there.
Currently, we are in the process of upgrading our platform, so we have had to take the free-ticket system offline. We are planning to complete the upgrade within the second quarter of 2018. While we are making the necessary changes, all free tickets are added to and accounted for within our internal log. These tickets will be added to the players' accounts as soon as the technical work is completed.
If you were unable to find an answer to your question using search box or navigating through the section of our help center, you can contact technical support using the form below.Contact technical support